Support

At WCBS, we're best known for our software – but this is by no means the beginning and end of the WCBS story. Software is only as good as the service that goes with it. Above all WCBS is a customer orientated support operation, aiming to ensure users get the best from their PASS system.

Project management, supply, installation and support are increasingly important elements of our integrated range of specialist services to independent schools – vital pieces in the service jigsaw that we've carefully assembled over 23 years' experience of meeting schools' MIS needs.

Software support is provided by the WCBS Helpline. All calls are answered directly by the support team and the vast majority of calls are answered and closed at this initial stage. To enable us to monitor and control customer queries, calls are logged into an electronic call-logging system, which is monitored regularly by the Operations Director for outstanding calls. A call specific number will be given to each caller, assisting both parties in the event of follow up action on any call. All user sites are now equipped with a support modem which enables the support team to have access to the school's system within a matter of minutes. This enables WCBS to provide a rapid response to those items that cannot be resolved solely by telephone contact.