Customer Centre, six years on…
Jane Pruden, Website Consultant for the WCBS Customer Centre discusses how the site has developed and been utilised since it’s inception in January 2013. She talks about the enhancement voting page and how it has fuelled some great product development, this is really popular with our customers as they get a say in what functionality our product delivers. Jane also touches upon the number of support cases managed within the Customer Centre, which is a great alternative to phone, email and live chat options. She highlights some other great features of the site including automatic notifications, downloads, a resource library full of helpful guides and training notes, the product centre with our published product road map, plus a range of services from training events to bespoke report requests and server migrations.
Since its launch in November, we have received a huge amount of interest in our Cloud Finance solution. We ran two demo webinars which proved popular with well over 100 attending and some great feedback and questions about the software. We look forward to our next round of webinars taking place at the end of January, if you would like to register your interest to attend a future demo, please do so here.
Autumn User Groups
We hosted three User Groups this term, in Glasgow, London and Birmingham, with another taking place in Taunton, Somerset in January due to demand. Comprising company and product updates, talks from partners Firefly and Flywire, to training sessions and workshops. Some great questions were asked during and after the events, which we accumulated into some Q&As that were shared with customers in the newsletter.
Finally, we included our habitual puzzle competition, it seems that everyone loves a crossword! Entries are still coming in and we look forward to revealing the lucky winner after the competition closes in January.
If you’re a WCBS customer and you didn’t receive a copy of The Password, we can send a link your way and add you to the mailing list, please email Marketing@wcbs.co.uk.
Wishing you all a Merry Christmas and Happy New Year!