Once you have taken the step of going live with a WCBS product, you can rest assured that we are still on hand to provide support, assistance and expert knowledge to guide you through adopting our software. We are open 5 days a week from 8.00am until 18:00 and can offer help via telephone, email or an online chat session. We have a great team of well-trained dedicated advisors who make it their passion to provide exceptional service and support to our customers.
Our Customer Centre provides access to a wealth of information from our Knowledgebase Articles, Frequently Asked Questions, User Guides and Current Topics advice areas. You can even vote for product enhancements and read up on our company blog.
For those customers using our on-premise products we have technical team ready to install and deliver the software to your devices. Communicating closely with your in-house or 3rd party IT team, they will ensure that your software is installed correctly and in time for your training. The technical services team works closely with our support team to provide ongoing assistance with server migrations and software upgrades, there to support you when you most need it.