Services
If you have data that you want to bring across from your previous MIS or finance system, then our Data Services team here will be sure to assist you every step of the way.
Careful analysis, validation and cross-checking are key aspects of any migration and we take the care and security of your data seriously. We work closely with you to ensure that what you extract from your previous software is accurate, correct and usable in ours.
Implementation
We ensure your implementation is closely supported by a dedicated Project Manager
Migration
Our Data Services team provides careful analysis, validation and cross-checking
Technical Services
We have a Technical Services team ready to install and deliver software to your devices
Report Design
Choose from our Report Portfolio, or get a bespoke report created by our expert team
Training & Consultancy
Our Training & Consultancy team provides onsite and online guidance on our software
Support
Our Helpdesk offers support round the clock via telephone, email or an online chat
Implementation
We ensure your implementation is closely supported by a dedicated Project Manager
Read more…
Migration
Our Data Services team provides careful analysis, validation and cross-checking
Read more…
Technical Services
We have a Technical Services team ready to install and deliver software to your devices
Read more…
Report Design
Choose from our Report Portfolio, or get a bespoke report created by our expert team
Read more…
Training & Consultancy
Our Training & Consultancy team provides onsite and online guidance on our software
Read more…
Support
Our Helpdesk offers support round the clock via telephone, email or an online chat
Read more…
The Process
To ensure your school benefits from a smooth transition and so that we can get you up and running as soon as possible – without cutting corners – we centre the implementation process around four key milestones:
• Getting to know your school
• Project management
• Success criteria
• Understanding your data
• Migrating to WCBS
• Designing school reports
• Product training
• Consultancy and best practice
• Tailoring your system
• Launching your software
• Support when you need it
• Customer account managers
Implementation
To help get you up and running with any of our product suite, your implementation will be closely supported by a dedicated Project Manager.
Whether you are buying new academic or finance software, you can be confident in the personalised plan that will detail each task required and when it needs to happen to ensure the software is a success. And we don’t stop there. Your project manager will be on hand to co-ordinate all the other internal teams at WCBS as your single point of contact and we’ll be there to see you through your first bill run or school reports run providing expertise and advice along the way.
Migration
If you have data that you want to bring across from your previous MIS or finance system, then our Data Services team here will be sure to assist you every step of the way.
Careful analysis, validation and cross-checking are key aspects of any migration and we take the care and security of your data seriously. We work closely with you to ensure that what you extract from your previous software is accurate, correct and usable in ours.
Technical Services
For those customers using our on-premise products we have a Technical Services team ready to install and deliver the software to your devices. Communicating closely with your in-house or third-party IT team, they will ensure that your software is installed correctly and in time for your training.
The Technical Services team works closely with our Support team to provide ongoing assistance with server migrations.
Report Design
WCBS provide a portfolio of progress reports for our HUB customers with customisable colours, fonts and logos for you to choose from. If you prefer a bespoke design, that’s fine too!
We have an incredible team available to analyse and create your reports from scratch making the whole process easy to manage with great results for the end users.
Our on-premise customers can design and build their own reports with the hugely flexible Report Building tool or you can
rely upon the expertise of the team here to deliver reports that meet your individual needs.
Training & Consultancy
With new software comes new skills to learn. Whether it is becoming familiar with screens and processes or needing advice on how to set up a Chart of Accounts, our Training and Consultancy team have got expertise at their disposal to support you.
WCBS provide trainers on-site or online to support you step by step in getting the most out of your new software. Our consultants are on hand to provide advice on best-practice configuration and set-up and will work closely with you to understand how our software can fit with your school’s business needs.
The Training and Consultancy team proudly run several online webinars on a host of topics throughout each term, so you have continual and convenient access to their expertise. View our Events page to see what meetings and webinars we currently have planned.
Support
Once you have taken the step of going live with a WCBS product, you can rest assured that we are still on hand to provide support and expert knowledge to guide you through adopting our software.
The Helpdesk is available from Monday – Friday 08:00 – 18:00 (excluding UK bank holidays) and can offer help via telephone or email. We also offer extended hours for our international schools, available from Monday – Friday 00:00 – 08:00 UTC, plus Sunday 05:00 – 13:00 UTC (excluding UK bank holidays).
We have a great team of well-trained dedicated advisors who make it their passion to provide exceptional service and support to our customers. You can also access our ‘Customer Centre’ for a wealth of information from our Knowledgebase Articles, Frequently Asked Questions, User Guides and Current Topics advice area. You can even vote for product enhancements and read up on the company blog.