At WCBS, we understand the importance of reliable support when using our software solutions. Our dedicated Support Team is committed to assisting our customers every step of the way, ensuring a smooth transition and ongoing satisfaction with our products.
Once you’ve gone live with a WCBS product, rest assured that our support team is readily available to provide assistance. We offer support via phone, email, and an extensive online knowledge base. Whether you have questions about functionality, need troubleshooting advice, or require guidance on maximising the benefits of our software, our support channels are designed to meet your needs efficiently.
Accessible Hours
To accommodate all of customers, WCBS Support operates during strategic hours. Our standard support hours are from 0100 until 1715 GMT, five days a week. Additionally, we extend our availability for International Schools, recognising the need for flexible support across different time zones. This commitment ensures that our customers worldwide receive timely and responsive assistance when they need it most.
Expert Team
Our support team comprises of dedicated Finance and Academic Advisors who possess deep expertise in WCBS products. They are passionate about delivering exceptional service and support, committed to helping you leverage our software effectively within your institution. Whether you’re seeking guidance on financial management tools or academic solutions, our advisors are here to assist you in achieving your objectives.
Watch the video to learn about the WCBS Support Team
Customer Account Management Team
Every WCBS customer is assigned their own designated Customer Account Manager—a dedicated expert in their field who is available to help with anything you may need. Your Customer Account Manager serves as a single point of contact, equipped to address all your queries.
Meet WCBS Customer Account Management Team
Martin Croad, North UK
Samantha Churcher, South UK
Nathalia Lemos, International
Consultancy Services
Bespoke Implementation Journey
We know that every school is unique and one approach does not fit all. That’s why we offer a bespoke implementation journey that will suit your needs. Whether you’re implementing new academic, admissions or finance software, WCBS offers a bespoke implementation journey designed to fit your school’s unique needs.
Our Product Managers work closely with you to ensure a smooth and successful implementation process from start to finish.
Meet the Consultancy Team
Sarah Burnell,
Consultancy Manager
Chris Bass,
Academic Consultant
Sam Shead,
Academic Consultant
Mark Lovell,
Finance Consultant
Jo Wady,
Finance Consultant
Customer Success Service
With HUB products, just because it’s intuitive and easy to use, we don’t want you to feel like you have to go it alone once your implementation is complete. With our Customer Success Service you receive a dedicated Customer Success Consultant for 12 months following your implementation, to support you with training sessions, regular check-ins and access to the HUB Academy where you can access videos and resources to support you.
